Return and Refund Policy
Thank you for shopping at Jipsoul.com. We strive to provide you with high-quality kids toys, apparels, and accessories. We understand that sometimes a return or refund may be necessary. Please read our policy below for information on how to proceed in such cases.
Eligibility for Returns and Refunds:
Items must be returned within 14 days from the date of purchase.
The item must be unused, in its original packaging, and in the same condition as when received.
Toys, apparels, and accessories should not show signs of wear, damage, or alteration.
Personalized or custom-made items are not eligible for return unless there is a manufacturing defect.
Initiation of Return or Refund:
To initiate a return or refund, please contact our customer support team within 7 days of receiving the product.
Provide your order number, item(s) you wish to return, and a brief description of the reason for the return.
Once your return is approved, we will provide you with a return shipping address.
Please securely package the item(s) to be returned to prevent any damage during transit.
We recommend using a tracked shipping service to ensure the safe delivery of your return.
Shipping costs for returning the item(s) are the responsibility of the customer, unless there was an error on our part.
Once we receive the returned item(s) and verify their condition, we will initiate the refund process.
Refunds will be issued to the original payment method used during the purchase.
Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.
If you would like to exchange an item for a different size, color, or style, please contact our customer support team.
We will guide you through the exchange process and assist you with selecting the desired replacement item.
The item being exchanged must meet the eligibility criteria mentioned in section 1.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately.
Provide a clear description of the issue and attach relevant photographs, if applicable.
We will assess the situation and provide you with instructions on how to proceed.
Please note that our return and refund policy is subject to change without prior notice. We encourage you to review this page periodically.
If you have any further questions or need assistance, please do not hesitate to contact our customer support team. We are here to help!
Last updated: 18-05-2023